How can we help you today?
Find all answers regarding invoice downloads, 30-day refund process, exam certificates, and personalized expert coaching.
Invoices & Expense
Download your official Stripe VAT receipts for 100% employer reimbursement.
Guarantee & Refund
30-day money-back guarantee. Submit your 1-click refund request.
Certificates & Reports
Export your official readiness certificates across all 5 tracks and AI skill reports.
7/7 Expert Support
Ask technical questions on any Microsoft certification track directly to our certified trainer.
Frequently Asked Questions & Actions
Click on any topic to view direct explanations and action shortcuts.
How do I download my official VAT invoice?
As soon as your payment is processed via Stripe, a compliant VAT invoice is automatically created. You can view and download it in PDF format anytime from your dashboard.
Access My PDF Invoices →How do I manage or cancel my Pro subscription?
Your Pro subscription has no long-term lock-in. You can check your next billing date or cancel anytime from the Billing portal. If canceled, your access remains active until the end of the paid period.
Manage Subscription →How does the 30-day money-back guarantee work?
If you are not satisfied within the first 30 days, or if you score 80%+ on Academy simulations and fail the official exam, we refund 100% of your plan within 24 to 48 hours without friction.
How do I start a timed simulation in real exam conditions?
Certification mode strictly replicates the official Pearson VUE test: randomized question pooling, countdown timer, and 80% pass threshold.
Start Exam Simulation →Where can I download my readiness certificate?
Once you complete simulations, your detailed performance reports and readiness certificates are automatically available for PDF export.
Download My Certificates (PDF) →What are the 5 included certifications and how do I switch tracks?
Your subscription gives you full access to all 5 official tracks: MD-102 (Endpoint Administrator), AB-650 (M365 Copilot & AI Governance), AZ-104 (Azure Administrator), AZ-900 (Azure Fundamentals), and SC-300 (Identity & Access Administrator). You can switch tracks or sub-modules anytime via the Dashboard selector or Training Labs.
Go to Dashboard →What is the difference between Training Labs and 1:1 Coaching?
Training Labs allow you to practice independently across 900+ real questions using Practice Mode, Real Exam, Speed Cards, and Quick Quiz. 1:1 Coaching is private live mentorship with a Microsoft Certified Trainer to overcome weaknesses, audit your tenant architecture, and guarantee your exam success.
How do I activate the Telegram Study Companion on mobile?
Go to your Settings or the Telegram Companion page, then click "Connect Telegram Bot". A direct link opens @msendpoint_study_bot on Telegram and links your profile in 1 click. You will receive daily practice questions on the go.
Contact Expert & Technical Support
Have a technical question on your certification tracks (MD-102, AB-650, AZ-104, AZ-900, SC-300), an invoice inquiry, or exam guidance? We reply within 24 business hours.